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FAQs

  • Can we customize your educational materials for our member population?
    • Yes. We offer easy-to-use tools that allow you to edit our materials or upload your own custom education.
  • Can we repurpose your education for other purposes, such as social media campaigns?
    • Yes. Our education is intended to address all of your informational needs. We can even provide ideas on how other health plans have used our education to reach members.
  • Who reviews your patient education? How is it updated?
    • Our education is reviewed by board-certified specialists. We continuously monitor published clinical guidelines and update our education to adhere to guideline changes. At a minimum, every piece of education is reviewed at least every two years.
  • What languages is your patient education available in?
    • Every educational piece is created in both English and Spanish. In addition, we have education for high-volume procedures and disease states available in 18 different languages, including Vietnamese, Tagalog, Arabic, Korean, Chinese (general), Mandarin, Cantonese, Japanese, Russian, Urdu, French, Greek, Nepali, Hindi, Burmese, Gujarti, Farsi, and Amharic. Don’t see the language you are looking for? Just ask. We add to our translated libraries every day.
  • At what is reading level is your patient education written?
    • Our education is written between a fifth- and eighth-grade reading level to maximize comprehension.